The accessibility to the customer and tech support that a shared website hosting company offers can tell you a lot for the services which they offer as well. If you're allowed to use just e-mail messages or tickets, you have almost certainly discovered a reseller not the actual hosting provider. If this is the case, you'll probably have to wait for a few days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the actual website hosting company for additional help. When the provider offers various means of communication with quick response time that are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you will reap the benefits of timely assistance and top quality support as they will have immediate access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is always better to have the option to get in touch with your hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for all of our shared website hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for communication. You'll be able to choose the most appropriate way to contact us based on where you are or what device you are using. We can easily help you for almost any hosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we provide include 24/7 customer and tech support, so no matter what issue you have, you will be able to contact us and we'll assist you in a timely manner. The guaranteed response time for every e-mail or trouble ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 min. We also provide phone support with several local numbers globally as well as a live chat, so that you are able to contact us and get additional info about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specs, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will not ever experience an issue where you should wait for a day or two to get an issue solved like you will need to do with various other companies.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive quick support in general, let alone when you run an entire server, so each and every dedicated server that we offer features 24/7 support with one-hour response time guarantee whatever the matter. The service is absolutely free for all the problems with the server or the software that was installed from our admins through the setup, therefore you are able to contact us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely surpasses thirty minutes as we have admins available 24-7-365. If you want general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server package from your billing Control Panel.