Integrated Ticketing System in Shared Website Hosting
Our shared website hosting feature an integrated trouble ticket system, which is part of our in-house built Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the very same location – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without needing to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of help articles, which will supply you with additional info and which may help you resolve any given problem even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you will not need an additional support platform to contact our client care staff – you can do that on the spot as soon as you encounter a complication. Submitting a new ticket requires a few mouse clicks and finding an older one is equally simple. Using our smart search option, you can quickly find any ticket that you’ve posted in the past. You can send a ticket whenever you need as our help desk staff representatives are on duty around the clock and answer in less than 1 hour, although it seldom takes this much to receive a response. With Hepsia, you will have everything in a single location and you can forget about having to go through 2 or more platforms to solve a simple issue.