There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you pick is a support ticket system. This is the easiest means of communication for different reasons. If no support team member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. In addition, you can copy & paste extensive pieces of info without worrying about typographical mistakes, and if a particular issue requires more time to be solved or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you’ll need to use no less than 2 different admin interfaces and this number might rise in case you’d like to administer multiple domains. Plus, a lot of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting feature an integrated trouble ticket system, which is part of our in-house built Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the very same location – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without needing to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of help articles, which will supply you with additional info and which may help you resolve any given problem even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you will not need an additional support platform to contact our client care staff – you can do that on the spot as soon as you encounter a complication. Submitting a new ticket requires a few mouse clicks and finding an older one is equally simple. Using our smart search option, you can quickly find any ticket that you’ve posted in the past. You can send a ticket whenever you need as our help desk staff representatives are on duty around the clock and answer in less than 1 hour, although it seldom takes this much to receive a response. With Hepsia, you will have everything in a single location and you can forget about having to go through 2 or more platforms to solve a simple issue.