A live chat is one of the methods of communication offered by some hosting providers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is quicker as compared to a support ticket and it makes it less likely to misunderstand or misspell something compared to a call with an agent. What's more, if the trouble that you experience needs some time to be investigated and taken care of, you are able to do something different meanwhile rather than just waiting, like you would have to do when you call. You can also take advantage of a live chat support service free of charge as long as you have world wide web access even when your web hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for all of our shared website hosting, you can find live chat support that is online twenty-four seven, even on holidays. You are able to contact us regardless of whether you already have an account or not, considering that we will assist you with pretty much anything, ranging from supplying you with general info about our solutions if you are not a customer yet and you are thinking about purchasing one of our plans, to helping you with setting up an e-mail account in an e-mail client. Part of the problems are more technical and time-consuming, therefore you'll need to take advantage of the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all our prospective and active customers. If you are searching for a new hosting account, you'll be able to chat in real time to one of our agents and receive more details about our semi-dedicated servers so that you can pick the right package for your sites. If you already have an account with us, we'll be able to support you in a very timely manner with billing, general and first-level technicalissues. Although in some cases you may have to open a support ticket as there're issues that cannot be resolved on the live chat, we will assist you with lots of basic jobs, such as setting up an email account in an e-mail client or forwarding one domain name to another. Thus, you will benefit from prompt support and you'll save plenty of time.