One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any tech support ticket that you open or any e-mail that you write is only one hour, even in case you contact us on weekends and legal holidays. Regardless of the nature of your question or problem, we will lend a hand right away and will supply you with the required info to troubleshoot any problem with your websites. The actual reply time usually doesn’t exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours and hours on end to get a problem sorted out or even worse than that – waiting around a whole day only to receive an answer that more info is needed whilst nothing is resolved. We’ll assist you in a timely fashion because we know precisely how invaluable time can be in the dynamic Internet space. The sixty-minute response guarantee is valid for any billing or technical inquiry that you may have relating to our shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand exactly how important it is to receive timely help, we promise that you won’t ever have to wait around for more than one hour to get a reply to any ticket that you submit through your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait for more than 20-30 minutes and this applies to any question irrespective of what its nature is – billing, general or technical. Furthermore, our customer and tech support team is available to you 24/7/365, which is why even if you submit a ticket during legal holidays, you’ll always receive an immediate response, which will include the answer to an inquiry, the solution to a predicament or the information necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never have to spend a whole day hanging around awaiting an answer like you would with a lot of other web hosting companies.