There are a lot of shared website hosting companies available, but the majority of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to reach the company over the phone. The level of support that you can receive through this particular way of communication will vary based on the supplier - a few of them offer experienced telephone support, various others offer basic and customer support only since some matters are more time-consuming and it would be far easier to be resolved through a support ticket, particularly if the issue needs to be escalated. Nonetheless, it is good to find that you could always get in touch with your website hosting provider because there are tons of small-scale issues which can be taken care of without difficulty and in a very timely manner with a call, not mentioning that you'll be able to get additional info about the services even before you become a client.

Phone Support in Shared Website Hosting

Because we have live telephone support 14 hours every day, you have the option to contact us and talk to one of our customer support representatives to learn more about any of the shared website hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three different continents and you'll be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, and about some technical matters. In case the trouble is strictly technical or it can take more time to investigate, you'll have to use our ticketing system, that will enable both you and our technical support crew to keep track of the info provided by both sides.

Phone Support in Semi-dedicated Servers

If you need more information for the semi-dedicated servers that we provide, you have the option to call one of the three support phone lines that we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you'll be able to check ahead of time if our solutions will be appropriate for your web sites. In case you're already our client and you own a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours a day about any kind of billing or general queries. For strictly tech issues you need to employ our ticketing system so as to contact our technical support as someissues simply require additional time to be taken care of, still we can help you on the phone with numerous minor technical issues as well, saving you time and efforts.