1 hour ticket response
We are dedicated to supplying a prompt and proper answer to every trouble ticket sent by a customer. Our trained customer care team representatives will examine your question and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. Actually, the average response time has proven to be 20 minutes.
An Exceptional Client Support Service
Each member of our help desk team has lots of years of experience in the shared website hosting field and most of them have been with us for at least five years. They all are prepared to respond to all your requests in the most competent way possible.
An Easy–to–Navigate Help Center
Integrated into the Online Control Panel is an easy–to–browse Help section, which offers you different information sources. You can browse through a frequently updated knowledge base featuring web hosting account administration articles and site administration articles, check out our instructional video tutorials or have a glimpse at the F.A.Q. library.