Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Each help request you send to us will be attended to within maximum one hour. In case your trouble ticket or email requires further assistance from an admin, we will timely forward it and leave a note to inform you that your issue is being worked on. If you take advantage of the Managed Services package, any of the server management services included there will be executed at a time that is suitable for you.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • We will be online for you round–the–clock to answer any enquiries that you may have with regard to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. In case you also require assistance tackling server admin tasks, you can have a look at our Managed Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Online Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of how–to articles in addition video versions that show all the tasks that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.